Contact

How Can We Help Today?

Owned and operated by Dunbar Sales & Marketing, our team is ready to help you find the perfect wellness product.

We typically respond within 24 hours
Reach Us

Choose Your Preferred Channel

Email
support@wellnessretreatdirect.com
Within 24 hours
Phone
(555) 000-0000
Mon-Fri, 9 AM - 5 PM EST
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way to your door.

What is your return policy?

We offer 30-Day Returns on qualifying items. For full details on eligibility and the return process, please refer to our Return Policy page or send us a message.

Can I exchange a product for a different model?

Exchanges are handled on a case-by-case basis.

How do I choose between a massage chair and an infrared sauna?

It depends on the experience you are looking for. Massage chairs are designed to support targeted muscle relaxation from the comfort of your living space, while infrared saunas offer a full-body warming session. Feel free to contact us so we can help match a product to your routine.

What should I know about red light therapy panels before purchasing?

Red light therapy panels vary in size, wavelength range, and coverage area. We recommend considering the space where you plan to use the panel and how you envision incorporating it into your daily routine. Our team is happy to answer specific questions about any model we carry.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Select a topic...
Massage Chair Inquiry
Infrared Sauna Question
Red Light Therapy Panel Info
Order Status or Shipping
Returns or Exchanges
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Timely Responses

We aim to reply to every inquiry within one business day so you are never left waiting.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Thoughtful Guidance

Our team helps you select the right massage chair, sauna, or panel for your space and lifestyle.

Free Continental Shipping

Most orders ship free within the Continental U.S., backed by our 30-Day Returns policy.